Terms and Conditions

These are the terms and conditions applicable for this website and for the purchase of number plates from it. There may be additions or revisions to this document so please refer back to it regularly. The date it was last edited is 28 Sep 2017.

  1. These terms
  2. Information about us and how to contact us
  3. Our contract with you
  4. Our products
  5. Your rights to make changes
  6. Our rights to make changes
  7. Providing the products
  8. Your rights to end the contract
  9. How to end the contract with us (including if you have changed your mind)
  10. Our rights to end the contract
  11. If there is a problem with the product
  12. Price and payment
  13. Our responsibility for loss or damage suffered by you
  14. How we may use your personal information
  15. Other important terms
  1. These Terms
    1. What these terms cover.

      These are the terms and conditions on which we supply products to you, whether these are goods, services or digital content.

    2. Why you should read them.

      Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms [or require any changes], please contact us to discuss.

  2. Information about us and how to contact us
    1. Who we are.

      We are Tennants UK Limited trading as Click and Collect Number Plates, a Company registered in England and Wales. Our company registration number is 924063 and our registered office is at Mount Street, New Basford, Nottingham, NG7 7HX. Our registered VAT number is GB 116 6442 81.

    2. How to contact us.

      You can contact us by telephoning our customer service team at 0115 807 7888 or by writing to us at info@clickandcollectnumberplates.co.uk or Duke Street, New Basford, Nottingham, NG7 7JN.

    3. How we may contact you.

      If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

    4. "Writing" includes emails.

      When we use the words "writing" or "written" in these terms, this includes emails.

  3. Our contract with you
    1. How we will accept your order.

      Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

    2. If we cannot accept your order.

      If we are unable to accept your order, we will inform you of this and will refund you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a collection deadline you have specified.

    3. Your order number.

      We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

    4. We only sell to the UK.

      Our website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from addresses outside the UK.

    5. Conditionality.

      Notwithstanding anything in these terms any contract:

      1. Created herein shall be conditional on you supplying us with the Required Documents at collection premises and prior to collecting the goods.
      2. The Required Documents are any one of the documents in list A together with one of the documents in list B.
        List A - Name and address
        • Current photographic Driving Licence
        • Bank or building society statement from the last 6 months
        • Utility bill or council tax statement from the last 6 months
        • National Identity Card

        Please note that a passport, bank debit or credit card, police warrant card or armed forces identity card may be used to prove name but you will need another document to prove address.

        List B - Proof of use of Registration Number
        • Vehicle Registration certificate - V5C or V5CNI
        • Keeper supplement of the registration certificate V5C/2 or V5C/2NI
        • Certificate of entitlement - V750 or V750NI
        • Retention document - V778
        • Vehicle licence renewal form - V11 or V11NI
        • Temporary Registration Certificate - V379 or V379NI
        • Authorisation certificate with an official DVLA or DVSA stamp - V948 or eV948

        We will require sight of the original documents and copies will not be acceptable.

      3. No sale shall take place until the condition has been satisfied.

  4. Our products
    1. Products may vary slightly from their pictures.

      The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

    2. Compliance.

      We confirm that the product ordered will comply with all laws and regulations governing the product.

  5. Your rights to make changes

    Once the order is accepted by us you will not be able to make changes to the products as they will be immediately put into manufacture.

  6. Our rights to make changes
    1. Minor changes to the products.

      We may change the product:

      1. to reflect changes in relevant laws and regulatory requirements; and
      2. to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the product.

  7. Providing the products
    1. Delivery costs.

      We do not deliver goods.

    2. We are not responsible for delays outside our control.

      If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not collected.

    3. Collection by you.

      You can collect the products from your chosen collection point at any time during the collection point's opening hours. The opening hours vary depending on collection point selected. Please refer to the website for individual opening hours or contact the collection point directly using details listed.

      You will need to bring with you the Required Documents referred to in clause 3.5.2.

    4. When you become responsible for the goods.

      The product will be your responsibility from the time you collect it from us.

    5. When you own the goods.

      You own the product once the last of the following has occurred:

      1. we have received payment in full;
      2. we have received the Required Documents referred to in clause 3.5.2;
      3. you collect the product from the collection point.

    6. What will happen if you do not give required information to us.

      We will need certain information from you so that we can supply the products to you, for example, Required Documents listed in clause 3.5.2. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

    7. Reasons we may suspend the supply of products to you.

      We may have to suspend the supply of a product to:

      1. deal with technical problems or make minor technical changes;
      2. update the product to reflect changes in relevant laws and regulatory requirements.

    8. Your rights if we suspend the supply of products.

      We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency.

    9. We may also suspend supply of the products if you do not pay.

      If you do not pay us for the products when you are supposed to (see clause 12.4) and you still do not make payment within 2 days of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. We will not suspend the products where you dispute the unpaid invoice (see clause 12.6). We will not charge you for the products during the period for which they are suspended. As well as suspending the products we can also charge you interest on your overdue payments (see clause 12.5).

  8. Your rights to end the contract
    1. You can always end your contract with us.

      Your rights when you end the contract will depend on whether there is anything wrong with your order and how we are performing:

      1. If what you have bought is faulty or misdescribed you may have a legal right to end the contract

        (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see clause 11;

      2. If you want to end the contract because of something we have done or have told you we are going to do,

        see clause 8.2;

      3. In all other cases (if we are not at fault)

        you will not have the right to end your contract with us.

    2. Ending the contract because of something we have done or are going to do.

      If you are ending a contract for a reason set out at 8.2.1 to 8.2.4 below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:

      1. we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
      2. there is a risk that supply of the products may be significantly delayed because of events outside our control;
      3. we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 4 weeks; or
      4. you have a legal right to end the contract because of something we have done wrong.

    3. Exercising your right to change your mind (Consumer Contracts Regulations 2013).

      For most products bought online you have a legal right to change your mind within 14 days and receive a refund under the Consumer Contracts Regulations 2013. However, these Regulations do not apply in relation to the products as they are made to your specification and are clearly personalised. Once we have started to make them we will not have another market for the product.

  9. How to end the contract with us (including if you have changed your mind)
    1. Tell us you want to end the contract.

      To end the contract with us, please let us know by doing one of the following:

      1. Phone or email.

        Call customer services on 0115 807 7888 or email us at info@clickandcollectnumberplates.co.uk. Please provide your name, home address, details of the order and, where available, your phone number and email address.

      2. Online.

        Complete the form on our website at www.clickandcollectnumberplates.co.uk/contact/general

      3. By post.

        Write to us at Click and Collect Number Plates c/o Tennants UK Ltd, Duke Street, New Basford, Nottingham, NG7 7JN, including your name and address, details of what you bought, when you ordered or received it and a way for us to contact you.

    2. Returning products after ending the contract.

      If you end the contract for any reason after products have been collected by you, you must return them to us. You must either return the goods in person to where you collected them or by pre-paid carrier.

    3. When we will pay the costs of return.

      We will pay the costs of return if the products are faulty or misdescribed. In all other circumstances you must pay the costs of return.

    4. How we will refund you.

      We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price to compensate for any costs we have incurred.

    5. When your refund will be made.

      We will make any refunds due to you as soon as possible.

  10. Our rights to end the contract
    1. We may end the contract if you break it.

      We may end the contract for a product at any time by writing to you if:

      1. you do not make any payment to us when it is due and you still do not make payment within 2 days of us reminding you that payment is due;
      2. you do not, within a reasonable time of us asking for it, provide us with Required Documents (see clause 3.5.2) that is necessary for us to provide the products;
      3. you do not, within a reasonable time, collect the products from us.
    2. You must compensate us if you break the contract.

      If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

  11. If there is a problem with the product
    1. How to tell us about problems.

      If you have any questions or complaints about the product, please contact the collection point. However you can also contact the customer services team on 0115 807 7888 or email info@clickandcollectnumberplates.co.uk during normal office hours.

    2. Summary of your legal rights.

      We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.

      Summary of your key legal rights

      This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 0345 404 0506.

      The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

      up to 30 days: if your goods are faulty, then you can get an immediate refund.

      up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.

      up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.

    3. Your obligation to return rejected products.

      If you wish to exercise your legal rights to reject products you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please call customer services on 0115 807 7888 or email us at info@clickandcollectnumberplates.co.uk for a return label or to arrange collection.

  12. Price and Payment
    1. Where to find the price for the product.

      The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We use our best efforts to ensure that the price of the product advised to you is correct. However please see clause 12.3 for what happens if we discover an error in the price of the product you order.

    2. We will pass on changes in the rate of VAT.

      If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

    3. What happens if we got the price wrong.

      It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

    4. When you must pay and how you must pay.

      We accept payment with PayPal. You will pay for the products on placing the order for them.

    5. We can charge interest if you pay late.

      If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of National Westminster Bank Plc from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

    6. What to do if you think an invoice is wrong.

      If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.

  13. Our responsibility for loss or damage suffered by you
    1. We are responsible to you for foreseeable loss and damage caused by us.

      If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

    2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so.

      This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products as summarised at clause 11.2; and for defective products under the Consumer Protection Act 1987.

    3. We are not liable for business losses.

      We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

  14. How we may use your personal information
    1. How we will use your personal information.

      We will use the personal information you provide to us:

      1. to supply the products to you;
      2. to process your payment for the products; and
      3. if you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.

  15. Other important terms
    1. We may transfer this agreement to someone else.

      We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

    2. You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee).

      You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

    3. Nobody else has any rights under this contract (except someone you pass your guarantee on to).

      This contract is between you and us. No other person shall have any rights to enforce any of its terms, except as explained in clause 15.2 in respect of our guarantee. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

    4. If a court finds part of this contract illegal, the rest will continue in force.

      Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

    5. Even if we delay in enforcing this contract, we can still enforce it later.

      If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

    6. Which laws apply to this contract and where you may bring legal proceedings.

      These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.