FAQ's

Here on this page you will find a selection of commonly asked questions about the Click & Collect Number Plates service, its products or number plates in general. Just select a question below to reveal its answer.

General

Answer

Yes, all number plates designed and ordered from the Click & Collect Number Plates website are legal for use on UK roads. Our number plates will never cause you to be stopped by the police or fail a MOT test.

Answer

No we do not sell registration numbers, we sell replacement number plates.
Proof of entitlement to use a registration will be required before plates will be issued at the collection points.

Answer

Unfortunately orders cannot be cancelled once an order is complete and payment taken. Number plates are a bespoke product made on demand and have no-resell value because they can't be sold to anyone else. This means refunds can't be made once an order is completed and payment taken.

Answer

Only road legal number plates can be built using the Click & Collect number plate builder. It restricts all designs to strictly road legal options only, no grey areas and no show plates. If you want a custom or show plate please contact your nearest collection point directly.

Answer

Currently we only accept payments through PayPal. This allows buyers to use a pre-existing account or an accepted payment card to make their payment. Using PayPal also ensures secure processing for your payments and personal information.

Answer

No, but try your nearest collection point directly. They may have phone ordering set-up and be willing to assist you in this.

Plate Builder

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We currently offer the 3 text styles that are legal for car and motorbike number plates.
Below you can find examples of their appearance.

  • Standard Text Style
  • Standard 3D Text Style
  • Hi Line Text Style

Whatever the font type choosen, our plate builder will alter its size and spacing to ensure compliance with number plate regulations.

Answer

No, we don't sell plates using raised letters or gel fonts and the option is not offered on our online plate builder. Please contact your nearest collection point directly to check if they offer such a service.

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Currently we offer the three standard sized number plates listed below to choose from.

If you are after a plate size not listed, or a shaped number plate please contact your local collection point for availability.

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We currently list only the standard number plate sizes on our number plate builder. If you are after a custom plate or a size not listed, please contact your local collection point for availability.

Answer

All the side badges shown as options in our plate builder are road legal. Below you can find examples of their appearance.

  • Euro Stars
  • Euro GB
  • Euro UK
  • Euro ENG
  • Euro SCO
  • Euro CYM
  • Union Flag
  • Union GB
  • Union UK
  • Union ENG
  • Union SCO
  • Union CYM
  • St George
  • StGeorge GB
  • StGeorge UK
  • StGeorge ENG
  • Saltire
  • Saltire GB
  • Saltire UK
  • Saltire SCO
  • Wales
  • Wales GB
  • Wales UK
  • Wales CYM
Answer

Any colour is legal to use for the border on number plates.

Our plate builder provides a short selection of commonly chosen colours to pick from.

Answer

Yes, we have a quick guide that shows how to enter a registration number and highlights each option of the builder. The plate builder is designed to offer a simple to use system for choosing between the available number plate maker options.

Using it couldn't be easier, simply enter your registration and then go through the options one by one selecting your preferred choices. Each option has images representing its choices so you know at a glance what you're selected. The plate preview is updated each time you make a choice and shows an updated image of your plate.

Answer

Selecting the 'Front + Rear' option from the plate colour section will design identical number plates that are added to the basket as a matching pair.
For front and rear plates with different designs, just style a front plate and add it to the basket. Repeat the process for a rear plate with different style.

Building your plates this way allows different styles and registration numbers to be used independently.

Answer

Yes, UK law requires these details be shown on new number plates and we comply with all number plate regulations. These two parts of information informs the authorities where the plates were made and by whom, plus it states to which manufacturing standard they are compliant.

Collection Point

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Just go to the collection point page and enter the postcode for your desired location and search. The locations box and map will then update with the five closest locations. Just pick your preferred one from the list.

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This is a new service and we're targeting specific regions first. We will be adding more collection points over the coming weeks.

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No, you pay online when making your order. The collection points are for picking up your order and presenting your documents. If you choose any extra services (such as fitting where available) when you collect your order then you will have to pay for those separately.

Answer

Yes, take your proofs of identity and registration entitlement with you when picking up your new number plates. The collection point will need to see and record these details as part of compliancy regulations.

Answer

You will need to provide proof of your ID and your entitlement to the registration number when you collect your plates.

Identity Documents

By law one from the following list is required for proof of identity.

  • Driving licence
  • Utility bill or council tax statement
  • Bank or building society statement
  • Current passport
  • Credit or debit card
  • Police warrant card or an armed forces identity card
Registration Entitlement Documents

One of the following is required for proof of entitlement to use the registration number.

  • Vehicle registration certificate - V5C or V5CNI
  • Keeper supplement of the registration certificate - V5C/2 or V5C/2NI
  • Certificate of entitlement - V750
  • Retention document - V778
  • Vehicle licence renewal form - V11
  • Temporary registration certificate - V379
  • Authorization certificate with an official stamp - V948

All our manufacturers and suppliers are registered with the DVLA and have R.N.P.S ID's allowing them to supply road legal number plates.

Answer

When selecting your preferred collection point, that branches details will be shown.
The details include location and opening times.

Answer

Yes we have fitting kits available that provide a choice of screws or bolt fittings, or alternately you can use their sticky pads to fix your new plate.

Answer

Sorry but no they will not. Vehicles do not have a standard location for fitting holes and we offer no way to ascertain your make and model of vehicle.

When you add a plate to the basket you should be asked if you want a fitting kit.

Got a Question?

If you could not find the answer to your question or you have an issue not covered above, please feel free to contact us using our contact page. Any issues will be dealt with as promptly as possible.